Shipping Policy
Last updated: November 2026
Where we ship
We ship to addresses in the United States, including APO/FPO addresses. We do not ship internationally at this time.
Shipping cost
Standard shipping is free on every order within the United States. There is no minimum order amount.
Processing time
In-stock orders are packed and shipped within 1 business day (Monday – Saturday, excluding U.S. holidays). Orders placed before 2:00 PM Pacific Time usually leave the same business day; orders placed later, on Sunday or on a holiday are processed the next business day.
Delivery time
Once shipped, standard delivery usually takes 2–5 business days depending on your location. Total time from order to delivery is usually 3–6 business days. Carrier delays caused by weather, holidays or volume can occasionally add time.
Pre-orders
Pre-order items show their expected release date on the product page. They ship as soon as we receive them from our supplier, normally on or shortly after the release date. If your order contains both in-stock and pre-order items, we may ship the in-stock items first at no extra cost. If a release date is delayed by the manufacturer, we will email you and you may cancel for a full refund at any time before your pre-order ships.
How we pack your cards
- Singles are sleeved and placed in a top-loader or semi-rigid holder.
- Graded cards are shipped in protective bubble wrap inside a rigid box.
- Sealed booster boxes and collections are shipped in a sturdy outer box with padding, never in a bag.
Tracking
Every order ships with tracking. You will receive an email with your tracking number as soon as your order ships. Tracking can take up to 24–48 hours to show movement.
Address changes
Please check your shipping address before placing your order. If you need to change it, contact us as soon as possible — we cannot change an address once the order has shipped. Each order ships to one address.
Lost, delayed or damaged packages
If your tracking has not updated for several days, your package shows as delivered but you cannot find it, or it arrives damaged, contact us with your order number (and photos of any damage). We will work with the carrier and, where appropriate, send a replacement or issue a refund. See our Refund & Returns Policy.
Contact us
TCG Colector
796 Parkway Plaza, Y019
El Cajon, CA 92020
United States
Email: contact@tcgcolector.shop
Phone: +1 (505) 646-7169
Business hours: Monday – Saturday, 9:00 AM – 10:00 PM Pacific Time. Closed Sunday.